I am getting this error message when I try to view photos or videos uploaded to Box: "
We’re sorry, the preview didn’t load. Please refresh the page.
I've had this error in the following browsers: Brave and Chrome - both browsers are updated in their most current versions.
What should I do?
Hi General,
Welcome to the Box Community, I'm happy to help!
This would be something our Product Support team would like to investigate with you and may require specific account information.
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Kindly check your email for details and updates.
All the best,
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