Question

We’re sorry, the preview didn’t load. Please re-upload the file or contact Box support.

I can't access the file I have been working on after the IOS update. All caches cleaned and extensions enabled.

How to create a support case for the preview issue?

Hi Ceren,

Welcome to Box Community and glad to help!

We're sorry for your trouble and please note that our Engineering team has identified this issue and updates are posted here!

Thanks for posting!

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