We can't log into our account

Hi Elaine,

Welcome to the Box Community! I'm happy to help.

There were no reported issues today based on our Box Status https://status.box.com/.

For more information about our Incident Response and Communications please read this support article.

Have you tried logging in using your Box credentials through this link? https://app.box.com/login

Have you tried multiple browsers and network connections? 

https://support.box.com/hc/en-us/articles/360043695174-Logging-in-to-Box

Best,

Good morning,

I have been trying to access a document thru these links : https://login.account.box.com/login / and https://prahs.box.com/s/j438e92bjk4ca6s5p4dntosr6g7y3qiq with no success. Every time the study team send me something thru BOX, I need to request to send the document as an attachment because there is no way I can access the document. Please advise. Thank you.

Martha