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Question

Viewer can't view videos, only photos

  • May 23, 2025
  • 1 reply
  • 16 views

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Hello,

I have been inviting folks as a Viewer and they seem to be able to see them fine.  However, they've been receiving an error message whenever they try to view any videos.The error message says "We’re sorry, you don’t have permission to preview this file." I also unlocked the video, but it still doesn't work. Any suggestions?

1 reply

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Hi Leann, 

Welcome to Box Community and glad to help! 

Hope it works!