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Question

Viewer API gives 'Box Server Error' without changes (resolved)

  • May 21, 2025
  • 4 replies
  • 30 views
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Dear Box,

 

All of the sudden the Box Viewer API call for creating a View Session returns 'Fatal error: Uncaught Box\View\BoxViewException: Server error'.

 

We don't see any updates on the status page, is there any way somebody can be of assistance? 

 

See for example:

https://www.stuvia.com/doc/274664/principles-of-marketing-summary

 

The issue has been going for over 45 minutes. 

 

Best,
Jaap

 

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Update 15:09 (Amsterdam, Europe)

 

The issue seems to be resolved. Very weird though that none of the Status pages made notice of it.

    4 replies

    C
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    See also https://community.box.com/t5/Help-Forum/Box-View-API-returning-status-503-errors-Service-Unavailable/m-p/30880

    C
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    The issue seems to be resolved. Very weird that none of the status pages made any notice of it...

    C
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    It's better for us too. We have not seen an error since 2017_02_23T14:01:13.500Z (GMT).

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     Thanks for reporting this issue. As mentioned in this thread and the "Box View API returning status 503 errors" thread, there was a service issue with the View API earlier today. We posted a note on our status page with more information. 

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