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When I download my videos  to my desktop, they show up as bluetooth file -- Also I can't plan the video on the "box" website -


How do I fix this so I can put in on my Mac desktop or download file so that I can attach to an email as a file so they can play it directly with out using a remore CD player


 

Hi Len, 


Welcome to Box Community and glad to assist! 


Could you follow these troubleshooting steps and try to download the file(s) again? 


  • Updating your browser to the latest version

  • Clearing your browser's cache

  • Using Box with an alternate browser, computer, or network. If possible, Test using both Ethernet and Wi-Fi connections. Wi-Fi is typically slower than an Ethernet connection. Increased distance from your router can further decrease your speeds. If there are walls or other obstructions between you and your router, this could cause your internet speed to decrease.

  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)

  • Temporarily disabling any plugins/extensions in your browser

  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

Hope it helps! 

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