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Question

Video preview has not been playable since yesterday.

  • May 23, 2025
  • 1 reply
  • 102 views
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Video files (mp4) uploaded since yesterday cannot be previewed and played.
When I try to play the video, the mark "ready to play" appears and the circle around it spins around, but it does not play.
This is a very critical issue as it is interfering with our video checking operations.

    1 reply

    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and glad to help! 

    Looks like you've already worked with our Product Support team about your issue with preview. 

    Thanks for posting! 

     

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