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Video files (mp4) uploaded since yesterday cannot be previewed and played.
When I try to play the video, the mark "ready to play" appears and the circle around it spins around, but it does not play.
This is a very critical issue as it is interfering with our video checking operations.

Hi there, 


Welcome to Box Community and glad to help! 


Looks like you've already worked with our Product Support team about your issue with preview. 


Thanks for posting! 


 


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