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Question

Verification mail at the time of the first login is not sent

  • May 23, 2025
  • 2 replies
  • 51 views
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I am an employee of Kindryl Japan.
Kyndryl has finished an Enterprise BOX corporate account. Since I was sharing information with other companies in the BOX, I created and tried to log in with the same email address (@kyndryl.com), but I did not proceed because Verification Mail was not sent. What should I do?

    2 replies

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    Hi there, 

    Welcome to the Box Community!

    As per checking, the account has been verified. You may go ahead and login as usual. 

    Thanks!

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    Hi,

    The target account is XXXX@kydryl.
    When I make an inquiry using this account, the following email is sent as an automatic reply,     so I am logging in with a different account(XXXXX@gmail.com) to make the inquiry.
    --------------
    Hi MASATOSHI, Thank you for contacting Box Premier User Services! Your ticket was not submitted to Box – please contact your local Help Desk for Box related issues. The Help Desk will work with Box as needed to resolve your issue. You can find more information on the Box @Kyndryl offering [here](https://help.ocean.ibm.com/help/#/article/use_box/overview)! Happy Boxing!
    --------------

    For verification mail at login(with XXXX@kyndryl.com), I asked Kyndryl to check the email gateway to confirm that no verification email was sent to XXXXX@kyndryl.
    I don't want to write my email address in the community, so is there another way to tell my email address?

    Regards,

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