When i click the link it keeps asking me for a password that I would like to use and then i get a 403 error. I will no longer have access to the email associated with my box.com account and I need to change it. I purchased from Varsity Media my daughter's 2018 cheer competition and I cannot lose those files!
Hi Laura,
Welcome to Box Community and glad to assist!
Please reset the password and setup a new one for your Box account, you can follow this process:
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Hope it helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.