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Question

verification email not being sent

  • March 6, 2026
  • 1 reply
  • 21 views

Hello,

 

My colleague is trying to sign up box.com, but he is not receiving verification email.

 

he’s done all of the trouble shooting guide.

 

It seems like he is on the box.com suppresion list.

 

Could you remove his address from the list?

 

his email address is as follows

 

<removed personal information>

1 reply

Rona Box
  • Community Manager
  • March 9, 2026

Hi ​@jqp5548

Welcome to Box Community, and we’re glad to assist! 

This is to let you know that we’ve already created a support ticket to review your colleague’s email. This is to ensure that he’s correctly receiving emails from Box. 

 

Thanks for posting!