Question
verification code does not come
I'm using a 2-factor verification code on another account. my phone number has changed and I did not have a backup phone number in my account. i can't get a code and therefore i can't enter my account
Hi Erkan,
Welcome to the Box Community!
This seems like it might be an issue that requires some account specific information, so I've submitted a case to Box Support on your behalf.
You should be receiving an email confirmation shortly.
Please come back and let us know how things go with support!
Best,
The e-mail address of the account I cannot login is: [personal information--redacted]
I would be glad if you email me here. my problem is still not solved
Hi,
The following person is not able to log in because is not receiving the 6 digit code in her phone. Can you please help? agostina.damiano.rodriguez@ky.ey.com
Thank you
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.