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verification

  • May 23, 2025
  • 2 replies
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i am trying to verify, however there is no smartphone available for text messaging here at work, how can the verification code still be sent?

    2 replies

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    Hi Nina, 

    Welcome to the Box Community, I'm happy to help!

    If you wish to setup 2- Factor Authentication for your Box account, you will need a mobile device in order to do so.

    You will have the option to use your phone number to get the SMS code to setup 2FA  or download an Authenticator app to get an OTP or one-time passwords, which are unique random passwords generated on demand by authenticator app to complete the setup.

    To learn more about setting up 2FA, please take a look at this article: https://support.box.com/hc/en-us/articles/360043697154-Multi-Factor-Authentication-Set-Up-for-Your-Account

    Thanks for posting and let us know how else we can help!

    All the Best, 

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    Dear France,

    unfortunately we don't have the possibility to use a cell phone at work, so the SMS text message is out of the question. The APP has to be loaded onto a cell phone via barcode, which is also not possible.
    Please tell me another possibility,
    thank you very much

    Nina Nitschke

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