We have some important common folders between a number of users. One of the users uploaded very important documents into many folders that we all used. He left the company about a year and a half ago, but his folders and files stayed and we continued to use them. Some time passed, but now we need the folders and files again. I found old emails that we used to share one of those folders and when we click on the link we get an error that the folder could not be found. I don't see the user in other folders that he used to be listed in. This is critical! Can the folders and files be recovered!!??
Hi David,
Welcome to Box Community and glad to help!
Looks like you have a designated team that communicates with Box directly. At this rate, please reach out to your internal helpdesk team to contact Premier Services.
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