Hi Can you help to run the script as per the issue solution here:
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size.
Why does this issue keep happening?
Thank you
Question
User Storage Size issue again, not cleared after delete the folder/files
Hi David,
Welcome to Box Community and glad to help!
Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com> Account Settings> Used Storage.
Going forward, if you find inaccuracies to your storage count as shown, please let us know to help you fix it.
Hope it helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.