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Question

User's Name Change (UPN and Email Address)

  • May 22, 2025
  • 1 reply
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I have a user who's name has changed.  We want to change their UPN and Email address.  We use SSO for Box.  My Questions:

1.  Do I need to create a new user with their new username? 

2.  How do I make sure she still has access to her folders and those shared with her in the company? 

3.  I want it to be seamless for the user, is there anything else I need to do? 

Thanks!

    1 reply

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    Hi Dave, 

    Welcome to the Box Community!

    This article might be relevant in answering your questions on changing your user's email address with SSO:

    Thanks for reaching out and let us know how else we can help!

    Best,

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