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User password reset failure

  • May 23, 2025
  • 1 reply
  • 20 views

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Fellow User is not able to log in. We tried password reset but did not receive reset email. In the past the I has seen accounts get locked out for to many reset attempts. please help

1 reply

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Hi Quintin, 

Welcome to Box Community and I'm here to assist! 

We have created a new case and a member of our team will contact you through email, please keep an eye out. 

Thanks for posting!