User not receiving confirmation email

Hi Danny, 

Welcome to the Box Community!

Have you checked out this help article on Troubleshooting Issues with Email Notifications? 

There are a few things you'll want to check here, your user's junk/ spam folders, your user's email settings, firewall or virus scan which could be blocking the email notifications from Box.

Or her email could be on suppression list:

• Email on suppression list: If Box notifications ever bounce, emails are automatically added to our suppression list. Please open a case with the support team here to check the affected email address(es).

Hope that helps!

Hi there,

I've tried all of the above to both my personal gmail account and the official Outlook email address my client has given me and I never receive a confirmation email. My official email from the client was included in their list of people who can access their Box account. All I keep getting is "Email Confirmation Sent" pages but never actually receive the email.

Please help!

me too what gives?

Same issues here!

I have the same issue, any1 got an answer? I have tried to contact box but they never get back to me...