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Question

User not receiving account verification email

  • May 23, 2025
  • 1 reply
  • 93 views
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I've added a new user to our account, but she is not receiving the invite. We have tried to delete the account, setup it back and still not working. We have validated that email is being sent and received. 

    1 reply

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    Hi James,

    Welcome to the Box Community, I'm happy to help!

    Has the affected user checked her spam/ junk mail folder?

    If they already have and still haven't received the confirmation email from Box, please check this article for further troubleshooting tips and make sure that your firewall is not blocking emails from Box: https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications 

    Hope it help. Thanks for reaching out and please let us know how else we can assist!

    Regards, 

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