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Question

User gets error message trying to create an account

  • May 22, 2025
  • 1 reply
  • 177 views
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User is trying to create an account and received the error:

Email address not valid.

The email he's trying to sign up with is the same as his invitation to a folder.

    1 reply

    Forum|alt.badge.img

    Hi Jeanne, 

    Welcome to the Box Community!

    I would usually see this error message when a user trying to create an account is using an email that is linked to a Box account.

    Can you have the affected user submit a ticket to our support page https://support.box.com/hc/en-us/requests/new and provide the email he was using when signing up?

    This would be something our Support team would like to investigate with you and may require specific account information.  

    Thanks and please come back and let us know how it goes!

    Best,

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