We have a user that we tried to add but we received an error message that her email was already taken. I then tried again in the old classic view and was able to send an email to make that external account into a managed accounts. User was able to accept invite and log in but the user still does not appear in our enterprise account. Can I receive assistance in locating this user?
Thanks
Hi Luis,
Welcome to Box Community and glad to help!
Let me create a new case and a member of our team will be in touch, please keep an eye out.
Thanks for posting!
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