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Question

User Deleted - Box Folder Disappeared

  • May 27, 2025
  • 1 reply
  • 13 views

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Hello support forum,

I recently deleted a user from our Box account and transferred all the files to myself.  Unfortunately all the files are still unavailable and still have not been transferred to me.  This is causing a large disruption to my business.  I have contacted support over a week ago with no movement on the issue.  Any help would be appreciated.

1 reply

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  • Author
  • Known Participant
  • 34746 replies
  • May 27, 2025

Hi Shital, 

Welcome to Box Community and glad to help! 

I can see that you're already working with our Support team via email. Please keep an eye to your email and our team will keep in touch. 

Thanks for posting!