Skip to main content
Question

User can't receive message for MFA on mobile phone

  • May 22, 2025
  • 3 replies
  • 7 views
C
Forum|alt.badge.img

The user is using account [personal information--redacted] to login, the message suppose be received on mobile phone as below, but it's never received. So she can't login BOX now.

[personal information--redacted]

Please check and reply asap

Thanks.

    3 replies

    C
    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details and updates. Thanks for your patience!
     
    Regards,
    C
    Forum|alt.badge.img
    1. The last date your account was successfully logged in to

    The user has never success to get the SMS

    1. The date of account creation

    Dec 7, 2020

    1. If you have a phone number associated with your Box account - please confirm the #

    [personal information--redacted]

    1. Primary email address on file for the account

    [personal information--redacted]

    1. Specific names of one or more files owned by the account

    No

    C
    Forum|alt.badge.img

    Hi there, 

    Kindly check your email and respond to the support representative you were working with on your ticket and provide this information.

    Once you've provided this information, our support will evaluate your responses and reach out to you for the next steps.

    Best,

     

    Terms of ServiceAccessibility statement