Skip to main content
Question

User already has account

  • May 23, 2025
  • 1 reply
  • 12 views

Forum|alt.badge.img

I have a box account that I want to add an email address to. It previously had its own account that I deleted but when I try to add the old email, it says the old email has an existing account (I checked and the account is already closed). Any assistance would be greatly appreciated.

1 reply

Forum|alt.badge.img

Hi Jodi, 

Welcome to Box Community and glad to help!

It shows that you're currently working with a member of our team. Please keep an eye out and we'll stay in touch. 

Thanks for posting!