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Question

User Account Not Working

  • May 23, 2025
  • 1 reply
  • 51 views
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Hello, I have a client trying to send a box email to one of my employee's business Gmail accounts, and the email never comes through. I am the admin on the Gmail account and know that the email isn't hitting our domain. When the user resets the password to the account, she never receives the email. Can someone please assist me so we can use the account?   

    1 reply

    Forum|alt.badge.img

    Hi Rich,

    Welcome to the Box Community! I'm happy to help.

    This would be something our Box Support team would like to discuss with you and may require specific account information.  I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Please check your email for details and updates. Thanks for your patience!

    Best,

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