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Question

Used storage not correct

  • May 23, 2025
  • 1 reply
  • 11 views
C
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Dear Sir or Madame,

My used storage is only 36 GB but my account shows me: Box is full.

Please fix this, thanks in advance.

    1 reply

    C
    Forum|alt.badge.img
    Hi Thomas,  

    Welcome to Box Community and glad to help! 

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Used Storage.

    Should you experience the same issue in the future, please let us know

    (https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect).

    Thanks for posting!

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