Could you please help restore my used storage count as it was showing a full drive warning when the actual folder size was no more than 6 GB/10 GB, I have cleared all folders and now it shows 8.3 GB.
Your help is very much appreciated.
Question
Used storage is 8.3 GB/10 GB when I have emptied all folders
Hi there,
Welcome to the Box Community! I'm happy to help.
I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
You can also check this article from our Box Support page about "Storage".
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
Best,
Hi! I have the same problem. The storage says it is over the limit, but in fact it is only 20-30% full. Can you please run the script?
Thanks!
Thanks AJ for the fix, I hope it doesn't happen again. And I think it is much more effective to fix the root cause instead of having to run a script on each account only when the user comes to ask about it after realizing it, which I guess it doesn't happen as often as it occurs.
Many thanks.
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