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Question

Used Space showing incorrect. Low storage space available

  • May 23, 2025
  • 1 reply
  • 6 views
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Hi,

My account storage space is incorrect. I have had this issue regularly and the support person ran a script to correct the problem. Could the script be rerun for my account?

As you mentioned earlier, you are running the script manually, you should have provided an option or a tool for us to run the same script to avoid the issue in future. This is my 9th POST regarding the same issue in the last 7 months.

Please look into this matter with utmost urgency.

Thanks in advance

 

    1 reply

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    Hi Sujith, 

     

    Welcome to Box Community and glad to help! 

     

    We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.

     

    Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

     

    Thanks for posting!

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