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Hi,


My account storage space is incorrect. I have had this issue regularly and the support person ran a script to correct the problem. Could the script be rerun for my account?


As you mentioned earlier, you are running the script manually, you should have provided an option or a tool for us to run the same script to avoid the issue in future. This is my 9th POST regarding the same issue in the last 7 months.


Please look into this matter with utmost urgency.


Thanks in advance


 

Hi Sujith, 


 


Welcome to Box Community and glad to help! 


 


We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage.


 


Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect


 


Thanks for posting!


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