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Question

used space is inaccurate

  • May 23, 2025
  • 1 reply
  • 3 views
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Can you please help fix it? I have 100GB storage account and I am hardly using 11GB and it says is full.  

    1 reply

    C
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    Hi Mohammad,

    Welcome to Box Community and glad to help! 

    We have corrected your account storage as you've requested. To verify this, log in to box.com> Account Settings> Used Storage. 

    Let us know in this forum if you'll get this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Thanks for posting! 

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