I have the same issue. No matter how much we delete, the display amount doesn't move and it won't allow us to upload any new files. 

Hey support - does the storage (looks like well known) issue occur for all account levels? More pointedly, is this only an issue with "free" accounts? If I paid for the product, would I get a better experience?

Hi Michelle, 

Welcome to Box Community and glad to help! 

We've corrected your storage count. To verify this, log in to box.com> Account Settings> Used Storage. 

Let us know in this forum if you happen to experience this issue again. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Thanks for posting! 

Thanks for helping here. lol what about me? :)

Hey support - me again, still not working :/

I have this issue with two accounts I use. I'm trying to find the most efficient way to continue using your service. What is the timeframe that I should expect a matter like this to be resolved?