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Dear box team, I have 50GB of storage with 5GB in use.l, but the app and site shows that I have 60GB in use. And the shows to me message to buy more storage. Could you please check? Thansk you.

Hi Rafael,

Welcome to the Box Community!

I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

Thank you for posting!

Best,
Ann

Hi Ann,

it's OK now!

Thank you

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