Hi ​@David N, welcome to the Box Community! Thank you for reaching out. We'd like to gather a bit more information to better understand the issue and assist you effectively.

Just to clarify, did you sign up for two different Box accounts—one for USAFx and one for personal use? Please note that an email address can only be associated with one Box account.

For your personal account, could you kindly provide the exact error message you’re seeing that indicates it’s locked?

Looking forward to your response.