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Question

URL's that are being used on a webpage keep becoming invalid

  • May 22, 2025
  • 1 reply
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We have a webpage that we are using URL's to point to documents on our Box instance. The past few weeks, the URL's will become invalid like the document has been moved. But yet the document is right where we left it in Box. Any idea why this is happening?

Thanks,

Shawn Palmer, Emtiro Health

    1 reply

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    Hi Shawn,

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.
     
    Thanks for your patience!
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