Hello ! A folder was having trouble getting out of sync on my mac, there was only one file left that did not want to be removed (probably too large a file). By doing a bad manipulation, I moved it to my mac (outside of BOX sync). Now the folder is completely lost, I only have the file that is too large on my mac, but all the other files in the folder have disappeared from BOX !!! What should I do, I lost 30 GB of document
Question
URGENT FOLDER LOST
Hi Jonathan,
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This would be something our Support team would like to investigate with you and may require specific account information.
It seems you already have an open ticket for this issue with our support department, please continue working with them and check your email for updates.
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