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Uploading files

  • May 22, 2025
  • 1 reply
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I saw Louise's posts on 6-29-21 about not being able to upload new files when I previously could.  my "plus sign" box is "greyed out"  I am the owner of this box acct, and always have been the owner (for years).  This is a new phenomena.  I read the article recommended by France's response and it was not helpful in solving the problem for me.  What do I need to do to be able to create folders/files/etc?  I am very frustrated with Box over this issue.  It's affecting my work.  Please help asap.

    1 reply

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    Hi Debi, 

    Welcome to the Box Community!

    I'm sorry to hear about the issue in uploading new Files, when the Upload/ New button is grayed out that, this usually means that you do not have the permission to upload/ create you contents on the account or in the Folder you joined.

    If your Box is managed by an admin, its possible that they may have enabled restriction that is affecting your ability to upload/ create contents within your account such as 

    • Restrict content creation : Prevents all non-admin managed users from creating, deleting, and moving folders in their "All Files" section. With this enabled, your admin would have to created folders for you so that you can upload/ create contents for your account.

    You can find more about this restriction in this article: https://support.box.com/hc/en-us/articles/360044194913-Content-and-sharing-settings-for-your-enterprise 

    Hope that helps!

    Best,

     
     
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