Uploading capacity exceeded while my folder & trash are empty

Could you please correct my storage space? I've deleted a bunch of files, but my space is not freeing up like it should

Hi ​@cjtcjtcjt,

Welcome to Box Community and glad to help!

Thank you for reaching out regarding the storage usage and file count inaccuracies. These display issues are common and do not affect your actual data. The system usually updates aggregates within an hour, but complex folder structures may take up to 24 hours or even a few days to correct. Trash is excluded from storage calculations, and shared folders count only toward the owner's storage.

For more details, please visit this article. https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect  

Thanks for posting!

Hi ​@KEIKO SHIBATA,

Welcome to Box Community, and we’re glad to assist! 

I understand that you are seeing some data inconsistencies on your account. 
 
Please note that when you delete folders, the storage space may not immediately update because Box excludes Trash from storage calculations and updates aggregates within an hour or up to 24 hours for complex cases. In rare cases, it might take a few days to a week for the storage usage to reflect correctly. Your files remain safe, and this is a display update issue. For more details, please see this article. 

Thanks for posting!