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Question

Uploaded MOV files are enlarged horizonally

  • May 23, 2025
  • 3 replies
  • 11 views
C
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When I try to preview the uploaded MOV file, it gets stretched horizontally. Last month in April, I uploaded the same file and it appeared correctly. Today I also tried uploading a different MOV file, but it also becomes stretched horizontally. Is this a known bug or something?

 

Thanks in advance.

 

    3 replies

    C
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    I was able to confirm the same event. It's behaving like a bug.

    C
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    Hi there, 

    Welcome to Box Community and I'm here to help! 

    I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

    Thanks for posting! 

    C
    Forum|alt.badge.img

    I'm also having the same issue.  I'm uploaded 9x16 videos, and they get stretched after upload.

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