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Upload Failed storage limit exceeded - Account storage limit reached Showing "Storage Used 10.0 GB of 10.0 GB"

  • May 23, 2025
  • 1 reply
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Hi, I cannot upload files via SQL backup master. I am getting a failure message. Upload Failed storage limit exceeded - Account storage limit reached. The Account details show "Storage Used 10.0 GB of 10.0 GB". But it does not get 200MB. I have only 40 files; the maximum size of a file is 55MB, and some others are in KB. There are no files in thrash also. Please help

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    Hi there,

    Welcome to the Box Community! I'm happy to help.

    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.

    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).

    You can also check this article from our Box Support page about "Storage".

    https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

    Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.

    Best,

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