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Question

Upload errror messages won't go away

  • May 22, 2025
  • 1 reply
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Back at the end of June, I thought I was moving two files into a folder on my computer but apparently accidentally tried to upload them to a Box folder that I didn't have permissions to do so. Every single day since then, when I log onto my computer I am getting the "you don't have permission to upload this file" error messages and I cannot for the life of me figure out how to make them go away. I have tried eveything I can think of, can someone help me please???

 

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    1 reply

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    Hi Gina, 

    Welcome to the Box Community, I'm happy to help!

    You could cancel the upload operation by logging out of Box Drive, however please be reminded of the following before doing so:

    Logging out completely removes all traces of your Drive usage from your machine and enables you to log in again as a new user. Also, when you log out, your Box Drive session ends and the login screen displays. In addition, logging out of Box Drive deletes all of the downloaded content you had marked for offline availability. This of course clears up hard disk space on your device. It also returns to an online-only state all of the content you have marked for offline availability. You will have to repeat the process of marking folders for offline availability.

    To log out of Box Drive on Windows:

    1. Navigate to the search menu by going to the system tray and clicking the Box icon.
      • Alternatively you can use the keyboard shortcut Ctrl + Alt + Shift + B.
    2. Click the gear icon, and from the list that displays click Log Out.

    Box Drive prompts you with an alert about the following types of files:

    • Open Files - You can save and close these files to prevent the loss of any work.
    • Items Uploading - You can wait for these to upload to Box. Box Drive cancels any uploads that do not complete before you log out.
    • Problem Items - These are local files or folders that cannot be synced back to Box. Logging out deletes these items. To view these items, navigate to the Search Menu, click the gear icon, and from the list that displays click Error Updating an Item....

    Let me know how ti goes and if you have questions!

    Regards,

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