Upload Error: Request rate limit exceeded, please try again later

The same is happening to me. No upload from webgui or rclone or any other means since two days

Yeah, I find it strange, because in my account as Unlimited

Same problem here. Business account. They‘ve sent me a mail on sept 1st stating that my uploads broke the fair-use policy and that my account is limited (in fact locked) for 30 days. I‘m in the middle of a data migration and when i‘ve reached 95% done, they limited the account. Support is not able (no willing?) to help. Very embarassing.

I never received any email regarding this fair-use policy and it's not in the spam either.

Does the chat working for you? Because if I clic on chat, nothing happens.

I was in touch with the support by mail and web-form. Never tried chat. Several of their staff told me exactly the same: „You broke the fair use policy, there‘s nothing we can do“. I‘ve told them about my migration, but they simply don‘t care. One of them told me to migrate using their 6 options in „shuttle“, but none of them fits my needs. After letting them know, they went silent, probably because of the weekend. Box lost a lot of my trust.

Speeds and everything was great during the trial but then once they take my money it’s very slow and 429’s.

I cannot confirm that. I‘m a paying customer for years and never had any speed issues until the rate-limited the account to basically ZERO, so it‘s in fact unusable now. Not even BoxDrive is able to upload new PDFs. During normal operations, speed was never an issue before.

I was told, it will take 30 days to get the account back to normal again. There are ways to trick around that, but i want to be fair with box … but i expect them to be fair with me too. The current state is not acceptable.

Hi Jonathan,

Welcome to Box Community and glad to help! 

We've created a new case and a member of our team will contact you through email, please keep an eye out. 

Thanks for posting! 

I’m still getting these same kinds of errors, 429 & almost nothing uploading, and chat could see nothing wrong with my account.

Did anyone got a useful answer / solution from box yet?

The 3 solutions that they provided to me are: a refund; wait 30 days or ask sales if there's any plan that has more bandwidth. I think I'll ask for a refund.

Same here. It‘s a joke as all the plans have the same fair use policy. I‘m on box for years and our business relies on in. Still stuck with my migration.

It’s nice that you get 1 PB of storage but by the fair use policy it would take over 83 years to upload that much. It would take 1 year just to upload 12 TB and not break the policy.

Unless I’m not understanding this part of the Fair Use Policy:

Download/upload Ingress/Egress Bandwidth: Files uploaded and downloaded (applies to the user who uploads and/or downloads the file).

1TB per user per month for both Box Business and Individual plans

I always want to stay fair with my suppliers, but i expect to be treated the same. This is not the case here. No response from „my“ sales representative so far. My migration is continuing as planned, but it‘s pure Kindergarten.

Really makes no sense of them to market their plans as unlimited storage when they cap the upload limit of every user at 1TB/month. That's simply 12/TB a year. Very disappointing and sad to find this out only after I purchased my plan and then hit the 1TB upload limit within first 3 days. This is something they should mention clearly in the pricing section. They don't even provide any alternate option around it. They'll just leave you hanging, waiting for your 30 days to end so you can start uploading another 1 TB. Unfortunately, with this unfair practise they've lost me as a customer within 3 days of joining. That's a cheap way to get customers & then not provide any solutions. Never recommending Box to anyone again.