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Question

Upload document indicates complete but I can't see it

  • May 23, 2025
  • 1 reply
  • 42 views
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Hello !  I want to upload a file:  I do:

New+

File Upload

I go get my file

It indicates complete but I do not see it !?

Can you help me ?

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    1 reply

    Forum|alt.badge.img

    Hi Sonia, 

    Welcome to Box Community and glad to assist! 

    Can I confirm the size of the file you're uploading? Please be informed that the maximum file size limit for uploads to Box varies depending on your account type:

    • Free personal: 250 MB
    • Starter: 2 GB
    • Business: 5 GB
    • Business Plus: 15 GB
    • Enterprise (and Digital Suites ): 50 GB
    • Enterprise Plus: 150 GB

    For more details, please refer to our pricing comparison page.

    Could you check if you're uploading a file greater than your upload size limit? If not, I recommend running these troubleshooting steps to address your upload issue. 

    Hope it works! 

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