Skip to main content
Question

Upgrading from individual account to business account

  • May 23, 2025
  • 2 replies
  • 30 views
C
Forum|alt.badge.img

Hello,

We are considering switching our individual Box account to a business account, but I am concerned about losing access to files and having issues with the different collaborators assigned to different folders. I have seen the message saying that files may be unavailable for a few hours when we upgrade, but can anyone give me a real-life example of how this switch has gone for you? And any insight into whether all of the other pieces remained consistent (i.e., folders were still the same, specific collaborators were still assigned to their existing folders, etc.)? 

Thanks,

Beth

    2 replies

    C
    Forum|alt.badge.img

    Hi there, 

    Welcome to the Box Community!

    Since the account will be transitioning to the new account, the files/folder will not be accessible or not visible on your end. Once the upgrade is complete, all the file/folder will be accessible. 

    Thanks!

     

    C
    Forum|alt.badge.img

    Thank you. My understanding is that this generally doesn't take more than a few hours, but can you please confirm that's the case? 

    My other concern is related to the folders I've set up - will the same people still have access to folders I've assigned them to, or will that have to be reset?

    Thanks

    Terms of ServiceAccessibility statement