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Question

Upgrading Error

  • July 16, 2025
  • 1 reply
  • 32 views

I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?

1 reply

Rona Box
  • Community Manager
  • July 17, 2025

Hi ​@Dan7788

Welcome to Box Community, and we’re glad to assist! 

Upon checking it indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing case and a member will be in touch. 

 

Thanks for posting, and we look forward in getting this sorted out very soon!