Hello Box Support - We are a small business, with three users on our Box Folder. Box will no longer save changed files to the folder. One of our users with Editor access paid to increase the storage by purchasing three licenses (totally $540), but we are still unable to save items. The purchase was made on 04/08 (details below), but we are still unable to save items.
Also, since we have a paid account and I am an editor, why can't I access direct support and am left to post on the general chat?
Thank you for your assistance in remedying this issue.
-Aimee
Account Number: B01528314
Invoice Number: INV09905226