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Question

Upgraded Plan , now all my files are missing

  • May 23, 2025
  • 1 reply
  • 68 views
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hello, 

I updated my plan now all my files are missing? 

    1 reply

    Forum|alt.badge.img

    Hi Shane, 

    Welcome to Box Community and glad to help! 

    It's because you're transitioning to your new account tariff your Box contents will be inaccessible indefinitely. And we guarantee that your files will be back sooner rather than later. Let us know in this forum if it continues. 

    We'd love to further assist! 

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