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Upgraded account - my files are missing

  • May 22, 2025
  • 2 replies
  • 62 views
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Forum|alt.badge.img

Hi, my account was updated and am missing all of my files. How can I find them

    2 replies

    Forum|alt.badge.img

    Hi Olga, 

    Welcome to the Box Community, I'm happy to help!

    Please be advised that when upgrading your Box account, Files/folders may not be accessible as your account is in transition to the new plan.

    This can take up to 24 hours to complete, once the transition is completed your files will show up and should be accessible in your Box again.

    Let me know if you have questions and I will do my best to help!

    Stay well, 

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    Forum|alt.badge.img

    Hii. 
    i missing my file after upgrade my account from wednesday, 30 may 2023.
    Now already 4 june 2023 still gone.
    Can you help me?

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