Skip to main content
Question

"Upgrade to a newer version of Box" message repeatedly comes up just after I installed the new Box drive

  • May 23, 2025
  • 2 replies
  • 37 views
C
Forum|alt.badge.img

I got a message saying "Upgrade to a newer version of Box. Your system is running an old version of Box. Visit the Box web site to download and install the latest version.". Thus I uninstalled the Box drive application, downloaded and installed the Box Drive (for Mac) through the Box web site, but immediately after installing it, the same message "Upgrade to a newer version...." comes up. Can you help me how to solve it?  I use Mac Ventura 13.2

    2 replies

    C
    Forum|alt.badge.img

    Hi there,

    Welcome to the Box Community! 

    I suggest to manually reset Box Drive. Please check this article:https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics

    Thanks!

    C
    Forum|alt.badge.img

    Hi, I tried "To manually reset Box Drive on a Mac (File Provider Extension mode)" and it worked. Thanks for your support!

    Terms of ServiceAccessibility statement