Upgrade Payment Won't Process

Question

I have tried several times, double checked the details, and tried two different credit cards, but my payment won't process. I keep getting an error message.

community-manager · Answer

Hi Ester,Welcome to the Box Community!This will require our Billing Team to work directly with you at billing@box.com or call 0808 189 0504.You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box and Credit Card information".https://support.box.com/hc/en-us/articles/360044193453-Payment-Methods-Accepted-by-Boxhttps://support.box.com/hc/en-us/articles/360043694254-Updating-your-Credit-Card-InformationBest,

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