I am upgrading my account from Free to Personal on month charge. It is not accepting my upgrade. How do I do it. I am from India. My account is
[personal information--redacted]. Please advice.
Question
Upgrade - not accepting payment
Hi Parveen,
Welcome to the Box Community! I'm happy to help.
I understand that you are having issue upgrading your Box account. To help look into this, please send an email to billing@box.com and one our billing representatives will reach out to you to assist in resolving this issue and with your upgrade.
Thanks for reaching out and let us know how else we can help!
Regards,
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