I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?
Solved
Upgrade issue: Your account needs further verification
Best answer by Jey Bueno Box
👋 Hi
This verification error typically occurs when our automated security and fraud prevention systems flag newly registered email domains or payment details for a quick standard security review before processing an upgrade.
We have reviewed your account, confirmed that everything looks good, and cleared any blocks on our end. Please try Upgrading Your Box Account again and let us know if the upgrade goes through smoothly. If you run into any further issues or need additional help, please don't hesitate to reach out directly to our Billing Team at billing@box.com.
Thank you!
👋 Hi
We’ve checked and ensure your email address is no longer blocked by verification error. You can now proceed with Upgrading Your Box Account. If you need any further assistance with the upgrade, feel free to reach out to our Billing team at billing@box.com.
Thank you!
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