I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?
Question
Upgrade issue: Your account needs further verification
👋 Hi
We’ve reviewed your account to ensure there are no blocks on our end, and everything has been resolved. Please try Upgrading Your Box Account again and let us know if it goes through successfully.
If you require any further assistance, feel free to reach out to our Billing Team at [removed by moderator] .
Wishing you a wonderful day ahead!
Would you be able to troubleshoot as i am having the same issue?
👋 Hi
We’ve checked and ensure your email address is no longer blocked by verification error. You can now proceed with Upgrading Your Box Account.
If you need any further assistance with the upgrade, feel free to reach out to our Billing team at billing@box.com.
Have a great day!
I am unable to upgrade to a personal pro account- says i need verification then the link takes me to the forum page? Urgently need to view files on my desktop - I can view onlne but not syncing.
👋 Hi
We’ve checked and ensure your email address is no longer blocked by verification error. You can now proceed with Upgrading Your Box Account. If you need any further assistance with the upgrade, feel free to reach out to our Billing team at billing@box.com.
Regarding issue with sync, I suggest you open a separate thread if the issue persists. Thank you!
Iam upgrading from the free to the personal pro and been asked to submit a ticket so here I am trying to create one.
👋 Hi
We’ve checked and ensure your email address is not blocked during upgrade. You can now proceed with Upgrading Your Box Account online.
If you need any further assistance, feel free to reach out to our Billing team at billing@box.com. Be sure to use the same email linked to the account you’re upgrading to for verification.
Thank you!
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