Would you be able to troubleshoot as i am having the same issue?

👋 Hi ​@wilbed, welcome to the Box Community!

We’ve checked and ensure your email address is no longer blocked by verification error. You can now proceed with Upgrading Your Box Account.

If you need any further assistance with the upgrade, feel free to reach out to our Billing team at billing@box.com.

Have a great day!

I am unable to upgrade to a personal pro account- says i need verification then the link takes me to the forum page? Urgently need to view files on my desktop - I can view onlne but not syncing.

👋 Hi ​@HOZZB, welcome to the Box Community! I’ve moved your post to this relevant thread.

We’ve checked and ensure your email address is no longer blocked by verification error. You can now proceed with Upgrading Your Box Account. If you need any further assistance with the upgrade, feel free to reach out to our Billing team at billing@box.com.

Regarding issue with sync, I suggest you open a separate thread if the issue persists. Thank you!

Iam upgrading from the free to the personal pro and been asked to submit a ticket so here I am trying to create one.

👋 Hi ​@G-AMADOR, welcome to the Box Community! I’ve moved your post to this relevant thread.

We’ve checked and ensure your email address is not blocked during upgrade. You can now proceed with Upgrading Your Box Account online.

If you need any further assistance, feel free to reach out to our Billing team at billing@box.com. Be sure to use the same email linked to the account you’re upgrading to for verification.

Thank you!

I cannot upgrade from free to personal pro plan it get the message:

There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.

👋 Hi ​@GCASA Admin, welcome to the Box Community! I’ve moved your post to this relevant thread.

We’ve reviewed your account to ensure there are no blocks on our end, and everything has been resolved. Please try Upgrading Your Box Account and let us know if it goes through successfully.

If you require any further assistance, feel free to reach out to our Billing Team at billing@box.com. Thank you!

Hi Support

Every time I try and upgrade my account it says I need to verify my account but provides no way to verify.

👋 Hi ​@wilfried, thanks for reaching out. I’ve moved your post to this relevant thread.

We’ve checked and ensure your account is not blocked by a verification error. You can now proceed with Upgrading Your Box Account.

If you need any further assistance with the upgrade, feel free to reach out to our Billing team at billing@box.com. Thank you!

Hi,

Same problem here, i’m trying to upgrade my accoount and it says I need to verify my account.

Thanks.

👋 Hi ​@restrada, welcome to the Box Community! Sorry to hear you’re experiencing the same issue.

This has been resolved and you should now be able to upgrade online. Check out Upgrading Your Box Account for more details.

If you need further assistance, please reach out to our Billing team by emailing them at billing@box.com. Thank you so much!

Account verification blocking Starter upgrade + API question

Hi,

I'm trying to upgrade to Box Starter (3 users, annual, EUR, Germany)
on the account [removed by moderator] The checkout fails with:
"Your user account needs to be further verified. Please submit a
ticket at support.box.com."

Please let me know what you need from me to complete verification.

Thanks,
Julian Tammen
Dr. Eissing & Sohn

👋 Hi ​@eissing-sohn,  welcome to the Box Community! I’ve moved your post to this relevant thread.

We’ve checked and ensure your email is not blocked by a verification error. You can now proceed with Upgrading Your Box Account. If you need any further assistance with the upgrade, feel free to reach out to our Billing team at billing@box.com.

For your question regarding API, please create a separate topic under Box for Developers or search for related discussions and post your reply. Thank you!

Every time I try and upgrade my personal account to business account it says I need to verify my account but provides no way to verify.

Hi ​@JimTsang, I’ve moved your post to this relevant thread.

We’ve reviewed your account to ensure there are no blocks on our end, and everything has been resolved. Please try Upgrading Your Box Account again and let us know if it goes through successfully.

If you require any further assistance, feel free to reach out to our Billing Team at billing@box.com. Thanks.

Hi,

Same problem here, i’m trying to upgrade my accoount and it says I need to verify my account.

Thanks.

Hi ​@AA Umwelttechnik, thanks for reaching out.

This has been taken care of and your email should no longer be blocked by verification error. Please try Upgrading Your Box Account again.

If you require any further assistance upgrading, feel free to reach out to our Billing Team at billing@box.com. Thanks.

Adding my voice to this quite long thread of frustrated customers. I just registered with a new (to Box) address and wanted to add some “juice” to the account, but I am not able to jump this hurdle. Thank you in advance for looking into the problem.

There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.

Hi,

Same problem here, i’m trying to upgrade my accoount and it says I need to verify my account.

Thanks.

Hi,

Same problem here, i’m trying to upgrade my accoount and it says I need to verify my account.

Thanks.

I am trying to upgrade my Box account to the Business Plus plan, but I am unable to complete the purchase. When I reach the checkout/payment stage, I receive an error message stating: “There was an error processing your request. Your account needs further verification, please submit a ticket at support.box.com.”

I have tried to proceed with the upgrade, but the same error continues to appear. I would like to understand why my account requires additional verification and what information or documents are needed to complete the verification process.

Could you please review my account, explain the reason for the verification requirement, and help me complete the upgrade to Box Business Plus? I would also appreciate guidance on whether there is anything I need to change or provide regarding my account or payment information.

👋 Hi ​@Tibbers, ​@KAI KAI, and ​@Pckbrand, thanks for bringing this to our attention. Additional details regarding verification error is pinned above this thread.

This is to confirm that we have already reviewed your account and cleared any blocks on our end. Please try to process the upgrade again. You can check this article for instructions: Upgrading Your Box Account.

If you need further assistance with manual upgrade, please email our Billing Team at billing@box.com and provide the plan, billing frequency (monthly or annual), and the number of seats (if applicable).

Thank you!