I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?
Question
Upgrade issue: Your account needs further verification
👋 Hi
We’ve reviewed your account to ensure there are no blocks on our end, and everything has been resolved. Please try Upgrading Your Box Account again and let us know if it goes through successfully.
If you require any further assistance, feel free to reach out to our Billing Team at [removed by moderator] .
Wishing you a wonderful day ahead!
Would you be able to troubleshoot as i am having the same issue?
👋 Hi
We’ve checked and ensure your email address is no longer blocked by verification error. You can now proceed with Upgrading Your Box Account.
If you need any further assistance with the upgrade, feel free to reach out to our Billing team at billing@box.com.
Have a great day!
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